This free guide shows you where to turn and whom to contact if you have a problem with a product or service. The statement "I'm from the government, and I'm here to help you" is considered one of the great lies of our time. But if you've ever had a beef with a contractor, wanted to check the complaint record of the company offering you a cut-rate homeowner insurance policy, wondered how to escalate your problem with the local electric company or couldn't get the installer to come back to take a look at your new but balky furnace, Uncle Sam really is here to help. Just off the presses, the 30th edition of the Consumer Action Handbook from the General Service Administration's Office of Citizen Services and Communication is chock-full of goodies for aggravated citizens who don't know how or where to complain. The free guide, available at www.consumeraction.gov or by calling (888) 878-3256, has a section with tips on how to be a savvy consumer, another section with a list of public resources and contact information, and a third that contains an expanded list of information for corporate offices, consumer groups, trade groups and government agencies. Read More here.

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